Diagnosing a broken enquiry journey
A lead-generation business needed to understand where its landing-page journey was failing and which changes deserved priority. We reviewed analytics, behavioural recordings and the enquiry flow, alongside mobile usability and accessibility.
The review identified a JavaScript error involving a telephone field, differences between reporting systems, and further friction in the page experience. We set out a sequence of repairs and tests, starting with the submission problem and the measurement needed to judge the result.
Evidence: documented diagnosis and prioritised testing plan. A realised financial return is not claimed here.
